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What happens when you lose service?

Keeping your service up and running with no interruptions is our goal, but somethings are beyond our control, like hurricanes. Regardless, our team is ready with a clear restoration road map if you experience a service disruption during sever weather.

1

Verify Integrity of Service Head-Ends or the originating point of the fiber (fiber huts)

Head-ends are buildings that house our equipment and servers critical to delivering service to a specific area. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be affecting the delivery of services to the entire network.

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2

Maintain communication with local power companies

Our equipment hangs on the power lines below the neutral wire. The local power companies such as Central Florida Electric Cooperative and Duke Energy, have priority in restoring service to their poles and lines. Once they have electric service safely restored, we are able to begin our repairs and restore service to our customers.

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3

Perform Damage Assesments

Our equipment hangs on the power lines below the neutral wire. The local power companies such as Central Florida Electric Cooperative and Duke Energy, have priority in restoring service to their poles and lines. Once they have electric service safely restored, we are able to begin our repairs and restore service to our customers.

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4

Prioritize Restoration

Once service restoration begins, priority restoration is granted for critical infrastructure like the power company, hospitals, schools police, fire departments, and more.

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